Frequently Asked Questions
Everything you need to know about your SAYA USA shopping experience.
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
SAYA USA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable practices and use premium, durable fabrics designed to last beyond a single season.
Can I track my order once it has been placed?
Yes! As soon as your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.